What should I write on checks or money
orders?
Please write your Customer ID; this is the four-digit number
that appears on your statements.
Should I staple my check to something?
PLEASE DON'T! This is the source of many work-related injuries.
Why
am I being billed two months ahead?
Unless you're on a 3-month or longer payment period, or your
billing was suspended for some period of time, you should never
be billed for multiple periods in a single statement, with the
exception of your first statement. Please note that if an item
shows "April 1 2000" as the "Thru" date,
this means you're being billed for March 1 through April 1.
It does not mean that you are being billed for April. Also,
partial months are posted in order to align charges to calendar
months; this is sometimes a source of confusion.
Are charges normalized to calendar months,
and if so, how?
Yes. The if the intial payments for new accounts is in the first
half of a calendar month (before the 15th), the partial month
will be billed to align the renewal date with the first of a
calendar month. However, on the next statement, the paymet will
be for whole month amounts.
You lost me. Can you give examples?
Certainly: If
your account is activated on October 10th, and you pay for service
one-half month at a time, then your initial payment applies
through November 1st. You'll receive a statement in mid November
that has charges for November 1st through December 1st.
